Returns Policy
At Jeepers Auto LLC, we want you to feel confident about every purchase. If something isn’t quite right, we’ll help you arrange an exchange or a return with minimal hassle.
How to Start a Return
Option 1: Return at Retail Store
If you purchased from one of our showrooms, simply visit any Jeepers branch with the original invoice for quick assistance. If you purchased online (website or app), please return the items to the Jeepers Auto LLC showroom in Dubai with your original invoice.
Option 2: Remote Help (Courier Pickup)
If you’d prefer to handle it remotely, contact us and we’ll coordinate a pickup. Two cases apply:
- Option A — Damaged/Defective or Our Error: We arrange the return and cover the return shipping. Original shipping fees are refundable in this case.
- Option B — Change of Mind / Ordered by Mistake: You approve/arrange the pickup and cover the return shipping to our Dubai showroom. Refund will be for the item price only; original shipping is non-refundable.
Contact: [email protected]
Return Window & Eligibility
The timeline below is counted from the date you received the product (carrier delivery record):
| From Receipt | Exchange | Refund |
|---|---|---|
| Within 14 days | Accepted | Full refund to original payment method |
| After 14 days | Not available | No refund |
Items must be unused, in original condition, and include all packaging, manuals, and accessories. The original invoice must be included with the return.
Items Not Eligible for Return
- Service & installation fees are non-refundable; any refund applies to parts only.
- Wheels/tires that have been mounted, balanced, or installed.
- Electronic/electrical items once opened (e.g., tuners, wiring kits, ECUs).
- Gift cards and downloadable software.
- Clearance / final-sale items sold as-is.
- Products custom-painted/finished or modified after purchase.
- Special orders / made-to-spec items.
Shipping
- If damaged/defective or our error (Option A): Return shipping is covered by Jeepers Auto LLC and original shipping is refundable.
- If change of mind / wrong order (Option B): Customer covers return shipping to our Dubai showroom; original shipping is non-refundable.
- Please do not ship products directly to the manufacturer unless we confirm in writing.
- Delivery times for exchanges vary by stock and destination.
Refunds
Once your return is received and passes inspection, we’ll issue a refund to the original payment method and notify you by email.
- Inspection timeframe: 2–5 business days from the item’s arrival at our facility.
- Bank/card posting: typically up to 45 days depending on your card issuer.
If you haven’t received a refund after the stated time, please recheck your statement, then contact your card provider. Still need help? Email [email protected].
Order Changes
If you’re unsure about an order, please contact our sales team before placing it. Once an order is in processing, it cannot be canceled.
Warranty Policy
Most products are covered by a manufacturer warranty for defects in materials/workmanship. Check the documentation supplied with your product for specific terms. To start a claim, contact our customer service team at +971 (0) 4 347 4784.
All returned items are inspected for warranty eligibility. Depending on findings, the item may be repaired, replaced, or refunded. Shipping to a Jeepers Auto LLC branch and back to the customer is the customer’s responsibility; if a claim is approved, Jeepers will cover the cost of delivering the repaired/replacement item back to you.
Warranties are non-transferable and apply to the original purchaser only.
Find Us
Need help?
Questions about returns and refunds? Email us at [email protected].