Refund and Returns Policy

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Returns Policy

Jeepers Auto LLC want you to be completely satisfied with your online purchase. If not, our goal is to make your exchange or refund as easy as possible.

Choose from the simple options listed below that best meets your needs:

Option 1: Return at Retail Store:

If you purchased your merchandise from one of our showrooms, simply visit any one of our Jeepers branches, with your original invoice to receive fast and courteous returns service. If you purchased your merchandise online from our website or APP, please make sure to return the items to the Jeepers Auto LLC showroom in Dubai with your original invoice.

Option 2: Ship Your Return:

For a standard return, download and print the Product Return Form. Follow the easy instructions on the form and return it with your merchandise. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange/refund request.

Return Eligibility:

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including the manuals and ancillary materials

The original Invoice and the Product Return Form must accompany all returns.

Exemptions to our Return Policy:

• Labor or installation charges (refunds will only be given on parts)
• Tires and wheels that have been mounted and or installed.
• Opened electrical items such as computers, programmers, wiring kits, etc.
• Gift cards.
• Downloadable Software.
• Sale or Clearance items.
• Items that have been installed or custom painted.
• Special Ordered Items.

Shipping:

Shipping charges will not be refunded unless item was received damaged or defective, or an error was made on our part of Jeepers Auto LLC when processing your order. Please contact us for any further questions on non-returnable items.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary, shipping charges to replace a damaged or defective item will be borne by Jeepers Auto LLC.

Please do not send your purchase back to the manufacturer.

Refunds ” if Applicable”

If your refund request is approved based on the Returns Policy, then your refund will be processed, and will be done only through the Original Mode of Payment.

Please note that it may take some time before your refund is officially posted (sometimes up to 45 days dependent on your Card issuer). Therefore, as a first step, please check your bank account again then contact your credit card provider. If you’ve done all of this and you still have not received your refund yet, please contact us at procurement@jeepers.ae

Order Cancellation :

If you are unsure about an order you wish to place for any reason, then please contact our sales department before you place an order. We cannot stop an order once it has been shipped.

The customer is liable to pay the charges of shipping and return, should he/she refuses to accept the delivery of an order already shipped.

If Jeepers Auto LLC are out of stock on the item ordered, you will have the option to cancel the order at no charge or wait for the delivery which may take up to 40 days.

Warranty Policy :

Most of our products are covered by Manufacturer’s Warranties and/or Guarantees and cover the merchandise for a certain period of time after your purchase. We act as the agent between you, and the manufacturer. Check the documentation that you received with the merchandise for more information regarding the product warranty policy. Should your product fail within the warranty period, please contact our customer service department (+971 (0) 4 347 4784) and we will assist you in submitting a claim to the manufacturer.

All returned items will be inspected for warranty eligibility. Jeepers Auto LLC or the manufacturer will replace, repair or refund the product based on our findings. Shipping charges to any Jeepers Auto LLC branch and back to the customer will be covered by the customer. In the case where the warranty claim is approved, Jeepers Auto LLC will cover the cost of delivering the repaired/replacing product back to the customer.

Replacements are only applicable if an item is faulty, defective or damaged subject to stock availability. A refund is applicable within (14 Days) from product receipt. Items may not be refunded or replaced if has been misused or installed incorrectly.

Warranties are non-transferrable. They are in effect as long as the original purchaser owns the merchandise and for the time agreed upon in the terms and conditions of that warranty or guarantee.

Need help?

Contact us at info@jeepers.ae for questions related to refunds and returns.